Contact Us:

Please send an email to : helpdesk@starscreenimage.com 
include your question and contact information 
for the fastest response 
Be sure to allow up to 24 hours for response time
Text ONLY line : 743-201-8386 

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With traditional TV, programs are broadcast by being turned into radio waves and beamed through the air to a rooftop antenna on your home. The antenna converts the waves back into electrical signals and your TV set decodes them to make its sound and picture.
WITH EXTERNAL TV YOU NEED A STRONG INTERNET CONNTION, A OUTSIDE DEVICE: SUCH AS A FIRE STICK, ANDROID BOX, OR PHONE. FOR THE SERVICE TO CONNECT TO CONTENT ALL TV SERVICES NEED POWER, PROPER SERVERS, AND INTERNET IN THE AREA OF SERVERS. WHEN ANY OF THE ABOVE NAMED ITEMS ARE INTERRUPETED THE SERVICE WILL BE DOWN FOR A SHORT PERIOD OF TIME. THIS IS ALWAYS A OPTION WHEN USING ANY TYPE OF TV SERVICE. UNDERSTAND THAT IN ORDER FOR ALL SERVICES TO PREFORM THESE THINGS HAVE TO BE IN WORKING ORDER. AS WITH ANY EXERNAL TV PROVIDER YOU ALWAYS SHOULD CLEAR YOUR CACHE FORCE CLOSE APP, DO THIS FOR ALL APPS ON YOUR DEVICE, THEN UNPLUG POWER SUPPLY TO BOTH YOUR WIFI AND DEVICES, THEN RESTART ONE AT A TIME TO ALLOW EACH ONE TO CONNECT BEFORE MOVING TO THE NEXT ONE. THIS PROCESS SHOULD BE DONE WEEKLY TO KEEP PROFORMANCE OPERATING PROPERLY. 

STARS MEDIA

all information is posted to our new and old website content and log in is not changing only the app and website: https://starscreenimage.com/ for the last 4 days. Please make note of our business hours as well.

this is steps for media or star branded app you need to uninstall all old apps and reinstall new app even if you are already using the app use codes below: step by step set up and install by device are located on our home page at the bottom of the website with pictures.

Downloader code : 1573357 (media tv)
Downloader code: 4184971 (Star TV) old branded smarter app's wont work any more (retro jakor or stream tv)

Simply uninstall all old app and apps you are not using to make room on your device.
if you are using smarter or PAID version of tivi mate you will have to log out delete old playlist and use the url below and relog in to connect to new url stream.
then already.

NEW WEBSITE IS NOW OPEN: https://starscreenimage.com/
ALL CUSTOMERS WILL NEED TO CREATE A NEW CUSTOMER ACCOUNT AS ALL ORDERS WILL BE PROCESSED THROUGH THE NEW WEBSITE
NOTE: YOU WILL NEED TO CREATE A NEW  ACCOUNT USING THE SAME NAME AND EMAIL ADDRESS DUE TO OUR CHANGES. NO CHANGES TO THE APP OR CONTENT. 

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