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Please send an email to : support@starsmediaco.com 
include your question and contact information for the fastest response 
Be sure to allow up to 24 hours for response time 

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With traditional TV, programs are broadcast by being turned into radio waves and beamed through the air to a rooftop antenna on your home. The antenna converts the waves back into electrical signals and your TV set decodes them to make its sound and picture.
WITH EXTERNAL TV YOU NEED A STRONG INTERNET CONNTION, A OUTSIDE DEVICE: SUCH AS A FIRE STICK, ANDROID BOX, OR PHONE. FOR THE SERVICE TO CONNECT TO CONTENT ALL TV SERVICES NEED POWER, PROPER SERVERS, AND INTERNET IN THE AREA OF SERVERS. WHEN ANY OF THE ABOVE NAMED ITEMS ARE INTERRUPETED THE SERVICE WILL BE DOWN FOR A SHORT PERIOD OF TIME. THIS IS ALWAYS A OPTION WHEN USING ANY TYPE OF TV SERVICE. UNDERSTAND THAT IN ORDER FOR ALL SERVICES TO PREFORM THESE THINGS HAVE TO BE IN WORKING ORDER. AS WITH ANY EXERNAL TV PROVIDER YOU ALWAYS SHOULD CLEAR YOUR CACHE FORCE CLOSE APP, DO THIS FOR ALL APPS ON YOUR DEVICE, THEN UNPLUG POWER SUPPLY TO BOTH YOUR WIFI AND DEVICES, THEN RESTART ONE AT A TIME TO ALLOW EACH ONE TO CONNECT BEFORE MOVING TO THE NEXT ONE. THIS PROCESS SHOULD BE DONE WEEKLY TO KEEP PROFORMANCE OPERATING PROPERLY. 

STARS MEDIA

Allow up to 24 HOURS for response to orders or emails
Business Hours
Monday 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Tuesday 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Wednesday 9:00 am to 5:00 pm
Thrusday 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Friday  9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
Satudays 9:00 am to 2:00 pm & 4:00 pm to 7:00 pm
CLOSED ON SUNDAY AND  ALL USA HOLIDAYS

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