24 HOURS Money Back Guarantee & Refund Policy

Refund Policy:

At Star Media

     we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.

     Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 3 days of your date of purchase. if the 24 HOURS has been passed and you have a problem you can contact any time via our chat support on our website, via ticket on your account, or via Email to fix your problem. WE WILL REFUND THE UNUSED PORTION OF YOUR PURCHASE. 

Once you requested a refund you can not subscribe again to our service at any time in the future

Requesting a Refund

     Follow the steps below to get your refund request sent to us:

• use the contact form OR TICKET SYSTEM IN YOUR ACCOUNT to request the refund.
• use the same email address you use to buy our services.
• include your invoice number. 
• IF YOU FILE A CHARGE BACK ON YOUR PURCHASE YOU WILL BE REQUIRED TO PAY ALL FEES ASSOCIATED WITH THE PURCHASE. BY USING OUR SITE YOU AGREE TO OUR TERMS TO ALLOW A REFUND OF THE UNUSED TIME OF YOUR SERVICE WHEN YOU ARE REQUESTING A REFUND AFTER THE 24 HOUR TRIAL TIME. BY USING OUR SITE TO PROCESS YOUR ORDER YOU AGREE THE METHOD OF PAYMENT BELONGS TO YOU AND NO ONE ELSE. YOUR AGREE TO THE CHARGES THAT WILL BE PLACED ON YOUR CARD. YOU AS THE COSTOMER UNDERSTAND WE DO NOT AUTO BILL AND YOU WILL ONLY BE CHARGED TO WHAT YOU PERSONALLY PROCESS THROUGH OUT SITE.